Requesting Special Assistance (Wheelchair, Medical Needs, or Dietary Requests)

Our goal is to ensure that travel is accessible and comfortable for all individuals, regardless of their specific needs or circumstances. We recognize that every traveler deserves the opportunity to embark on their journey with confidence and ease, and we are committed to providing the necessary support to make that happen.

How to Request Special Assistance:

1. When you are in the process of booking your travel, it is essential to select the type of assistance you require from the available options. This initial step allows us to prepare for your needs in advance, ensuring a smoother travel experience.
2. If you have already completed your booking but need to add special assistance, simply navigate to the "Manage Booking" section on our website. Here, you can easily modify your reservation and include any necessary special services to accommodate your requirements.
3. Please note that all requests for special assistance must be submitted at least 48 hours prior to your scheduled departure. This advance notice is crucial for us to arrange the appropriate services and ensure that everything is in place for your journey.

Services Available for Assistance:

• We provide wheelchair support at both departure and arrival points, ensuring that you can navigate the airport with ease and comfort.
• For those with medical needs, we offer onboard medical oxygen or the option of a stretcher, though prior approval is necessary to ensure we can accommodate your specific situation.
• We also cater to dietary restrictions by offering special meals, including vegan, gluten-free, diabetic options, and more, to ensure that your nutritional needs are met during your flight.
• Our services extend to providing assistance for passengers with visual or hearing impairments, ensuring that all travelers have the support they need to feel secure and informed throughout their journey.

If you have urgent medical needs or if you plan to travel with a service animal, we encourage you to reach out to our support team directly. They will assist you with the necessary approvals and documentation, ensuring that all arrangements are made to facilitate your travel experience smoothly.