Flight Delay or Cancellation: What Are Your Options? – Zen Air

We are dedicated to assisting you in the event that your travel plans encounter any disruptions.

In the Event of a Flight Delay:

You will receive real-time updates through SMS or email, ensuring that you are informed of any changes to your flight status as they happen. This way, you can stay up-to-date and plan accordingly.
Depending on the length of the delay, you may be offered refreshments and access to our lounge facilities. This is designed to make your waiting experience more comfortable, allowing you to relax while waiting for your flight to be rescheduled.

In the Event of a Flight Cancellation:

You have the option to rebook the next available flight at no additional cost. This means you can quickly find an alternative flight that fits your schedule without worrying about extra fees.
Alternatively, if you prefer, you can request a full refund or opt for a travel voucher. This gives you the flexibility to choose the best option for your travel needs.
You can manage these options conveniently online by visiting the "Manage Booking" section on our website or by reaching out to our customer support team for assistance.

Tip: To ensure you receive timely updates regarding any changes to your travel plans, we recommend enabling notifications in your app. This will help you stay informed and prepared for any adjustments that may arise.